Frequently Asked Questions
Everything you need to know about your by Parra order
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary by location, with express options available at checkout.
How do I return an item?
You can return any unworn, unwashed items within 14 days of receipt. Please ensure all original tags are attached and use our online portal to generate a return label.
Where are by Parra products manufactured?
Most of our garments are produced in Portugal to ensure high-quality craftsmanship and ethical production standards, maintaining the unique color palettes and textures we are known for.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like iDEAL and Klarna.
How should I care for my apparel?
To preserve the vibrant screen prints and fabric quality, we recommend washing items inside out on a cold cycle and hanging them to dry. Avoid ironing directly on the artwork.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress in real-time.